Shipping & Returns
Shipping
1-2 days
to dispatch (business days)
2-3 days
for delivery after dispatch
Free pick-up
West Harbour, Auckland
When will my order be sent?
We aim to dispatch orders in 1-2 business days. Orders placed on weekends or public holidays are sent the next business day. You'll get an email with a tracking link once your order is on its way.
How long does delivery take?
Most orders arrive within 2-3 business days of dispatch. Rural addresses, offshore islands and some South Island destinations can take longer.
How much does shipping cost?
Shipping is calculated at checkout based on the weight of your order and your delivery address. If your address is rural, a rural delivery charge is shown at checkout. Waiheke Island, Great Barrier Island, Stewart Island and the Chatham Islands have their own island delivery rates, also shown at checkout.
Note: Paramose Paint & Varnish Stripper can't travel with standard couriers. Any order that includes Paramose can be picked up, or you can choose "Freight quote to follow". We'll then arrange specialist freight and send you a quote to approve before dispatch.
Large orders
For orders over 25 kg, choose "Freight quote to follow" at checkout. We'll email you a freight quote before anything is sent.
Pick-up
Pick-up is available for any order from West Harbour, Auckland. We'll email you to arrange a time once your order is ready.
International orders
We ship within New Zealand only. However, if you have an international freight forwarder, we're happy to coordinate with them.
Returns
14 days
unopened, change of mind
7 days
to report transit damage
5 days
to refund once returned
Cancelling an order
You can cancel at no cost any time before your order is dispatched.
Change of mind
We're happy to accept returns of unopened, unused products within 14 days of delivery. Please email us before sending anything back. Return shipping is at your cost, and the original shipping charge isn't refunded. Many of our products are classed as dangerous goods and can't be sent back through NZ Post or a standard courier ticket, so we can book the return with our courier and deduct the cost from your refund. Paramose has to be sent using a specialist courier, which can be expensive. Opened products can't be returned for change of mind.
Damaged in transit or wrong item
If your order arrives damaged or isn't what you ordered, please email us at info@woodcarecompany.co.nz within 7 days of delivery with your order number and photos. We'll contact the courier and replace or refund your products at no cost to you. Please note, small dents in tins are common in shipping from our overseas suppliers and don't affect the product inside.
Faulty products
If you think a product is faulty, contact us as soon as you notice. We may ask for photos, the batch number on the tin, or a sample. If it's faulty, we'll replace it or refund you and cover the return shipping.
Using our products
Results depend on surface preparation, timber type, weather and how the product is applied. Please follow the instructions on the label and product data sheet, and try a test patch first. We guarantee our products against manufacturing defects. We can't take responsibility for problems caused by incorrect application, by the surface the product is applied to, or by the workmanship. This doesn't affect your rights if a product is faulty, or isn't suitable for a job you told us about when buying. If you're unsure, please ask us before you start.
Refunds
Once we've received and checked your return, we'll refund you to your original payment method within 5 business days.
Trade accounts
If you're a trade account customer, please talk to us directly about returns.
Note: Nothing in this policy limits your rights under the Consumer Guarantees Act or Fair Trading Act.